Refunds & Returns

Welcome to Kuarbaa Global Shopping Mall. We are committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, we will do our best to offer you convenient refund and return services. Please read our refund and return policy carefully.

Return Policy

1.Return Conditions:
Return requests must be submitted within 30 days of receiving the product.
The product must be unused, in its original packaging, and include all original tags, accessories, and manuals.
Certain items may not be eligible for return, such as customized products, personal hygiene items, etc. Please refer to the product page for specific return instructions.
2.Return Process:
Log in to your Kuarbaa account, go to the “Order History” page, find the relevant order, and click “Request Return”.
Fill out the return request form, including the reason for return and required information.
After receiving your return request, we will provide a return authorization number and return address.
Please send the product back to the specified address and ensure the return authorization number is included.
3.Return Shipping Fees:
If the return is due to our error (e.g., wrong item, damaged item), we will cover the return shipping fees.
If the return is for other reasons (e.g., dissatisfaction, no longer needed), you will be responsible for the return shipping fees.

Refund Policy

1.Refund Conditions:
Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
The refund will be issued to your original payment method. If multiple payment methods were used, the refund will be issued to each payment method accordingly.
2.Refund Amount:
For products that meet the return conditions, we will refund the full purchase amount (excluding original shipping fees).
For returns due to our error, we will refund the purchase amount and original shipping fees.

Exchange Policy

1.Exchange Conditions:
Exchange requests must be submitted within 30 days of receiving the product.
The product must be unused, in its original packaging, and include all original tags, accessories, and manuals.
Certain items may not be eligible for exchange, such as customized products, personal hygiene items, etc. Please refer to the product page for specific exchange instructions.
2.Exchange Process:
Log in to your Kuarbaa account, go to the “Order History” page, find the relevant order, and click “Request Exchange”.
Fill out the exchange request form, including the reason for the exchange and required information.
After receiving your exchange request, we will provide an exchange authorization number and exchange address.
Please send the product back to the specified address and ensure the exchange authorization number is included.
3.Exchange Shipping Fees:
If the exchange is due to our error (e.g., wrong item, damaged item), we will cover the exchange shipping fees.
If the exchange is for other reasons (e.g., dissatisfaction, no longer needed), you will be responsible for the exchange shipping fees.

Special Notes

Promotional Items: The return and exchange policy for promotional items may vary. Please refer to the specific terms and conditions of the promotional activity.
International Orders: The return and exchange policy for international orders may vary. Please contact customer service for detailed information.

Contact Us

If you have any questions about our refund and return policy or need assistance, please contact us through the following ways: