Help Center

Help Center – Frequently Asked Questions (FAQs)

Welcome to the Kuarbaa Global Shopping Help Center. Below are some of the most common questions our customers ask. If you can’t find the answer you’re looking for, please contact our support team at a@kuarbaa.net.

1. How do I create an account?
To create an account, click on the “Register” button at the top right corner of our homepage. Fill in your details, agree to the terms, and verify your email address to complete the registration.
2. What should I do if I forget my password?
If you forget your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website.
4. What is your return policy?
We accept returns within 30 days of purchase for most items. Products must be in their original condition and packaging. Please refer to our Refund and Return Policy for more details.
5. How do I initiate a return?
To start a return, contact our customer support at a@kuarbaa.net with your order number and the reason for your return. We will guide you through the process.
6. Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery times vary based on the destination. Check our Shipping Information page for more details.
7. How can I contact customer service?
You can reach our customer service team via email at a@kuarbaa.net or by phone at [Your Company Phone Number]. We are available to assist you with any inquiries or issues.
8. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other popular online payment options. All transactions are securely processed.
9. How do I update my account information?
To update your account information, log in to your account and go to the “My Account” section. From there, you can edit your personal details, shipping address, and payment methods.
10. Are my personal details secure?
Yes, we take your privacy and security very seriously. All personal information is encrypted and stored securely. Please refer to our Privacy Statement for more information.

11. Can I cancel or change my order after it’s been placed?
Once an order has been placed, we start processing it immediately. If you need to cancel or change your order, contact us as soon as possible at a@kuarbaa.net. We’ll do our best to accommodate your request, but we cannot guarantee changes once processing has begun.
12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue, including arranging a replacement or a refund.
13. How do I apply a discount code to my order?
During checkout, you will have the option to enter a discount code. Simply type in the code and click “Apply” to see the discount reflected in your total. Only one discount code can be used per order.
14. Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping and the option to include a personalized message with your order. These options can be selected during the checkout process.
15. Can I purchase a gift card?
Yes, gift cards are available for purchase on our website. They can be used towards any item on kuarbaa.shop and make a great gift for any occasion.
16. What are your shipping options?
We offer several shipping options, including standard, expedited, and overnight shipping. Shipping times and costs will be calculated at checkout based on your location and the shipping method you choose.
17. Do you offer bulk purchasing or wholesale discounts?
Yes, we offer bulk purchasing and wholesale discounts for certain items. If you are interested in purchasing in bulk, please contact our sales team at a@kuarbaa.net for more information.
18. How can I unsubscribe from your emails?
If you wish to unsubscribe from our emails, click the “Unsubscribe” link at the bottom of any promotional email you receive from us, or adjust your email preferences in your account settings.
19. What should I do if I’m having trouble placing an order?
If you’re experiencing issues placing an order, try clearing your browser’s cache and cookies or try using a different browser. If the problem persists, contact our support team at a@kuarbaa.net for assistance.
20. How do I leave a review for a product I purchased?
After receiving your order, you’ll receive an email invitation to review the product. You can also leave a review by logging into your account, navigating to your order history, and selecting the item you want to review.